FAQ (Delete on Launch – Only Activate if Purchased Add On)

Frequently Asked Questions

  • What are the local Attractions in the area?

    Branson offers many sought after attractions to include: golf courses, Silver Dollar City amusement park, Dogwood Canyon, and The Strip.

  • Where can I get the Wifi password?

    The WiFi password can be found on the TV units and is provided in the reservation app.

  • Do all properties allow pets?

    We have several properties which allow pets (dogs only). To see if the property is pet-friendly, please refer to the property description.

  • Is there a pet fee/damage deposit?

    Yes, for our pet friendly properties our pet (dogs only) fee is $125 per stay and covers 2 dogs up to 50lb max each and is non-refundable.

  • Do you provide linens?

    We provide professionally laundered linens to each of our properties and make all beds prior to your arrival.

  • Are there any hiking and biking trails in the area?

    Yes! Branson is home to natural beauty including hiking and biking trails from easy to difficult.

  • What if I have a major issue during my stay?

    We have 24/7 support available if an emergent issue arises at your property. Please contact us at (800) 549-1312 to speak with a manager on duty. For all non-emergent issues, please contact our office during regular business hours between 9am-6pm Central time.

  • What is check-in and check-out time?

    Check-in time is anytime after 4pm CST, and check-out time is anytime prior to 10am CST. Earlier arrival and departure times may be available for a small fee. Please refer to the DACK app prior to arrival to request an extension.

  • How do I get the access cards for the pools?

    Cards for resorts will be left inside the house, most often in a kitchen drawer. Please see property description for location.

  • Is there a fee to replace my access card?

    If access cards for the resort pools are lost, you will be charged $100 for each replacement card.

  • Is there a place to park my boat and trailer?

    Depending upon where you are staying, there are places to park your boat and trailer. Please refer to the property description for more information.

  • Are there stairs required to access my property?

    Many of our properties have stairs-only access. However, we do have what is considered “walk-in” units which have no flights of stairs, but may have 1-2 stairs to enter the unit. Please refer to the property description for more information.

  • Does my property include pool access?

    Several properties do not have access to the community pool. Please refer to the property description to verify if there is access.